Author Topic: VA Random shutdown or Crash  (Read 101 times)

Humpster

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VA Random shutdown or Crash
« on: November 04, 2018, 01:16:27 pm »
Hi Firstly running VA 1.72 and Win 10 Pro with all updates, also using HCS voice packs with Elite Dangerous (latest version)

I have noticed that VA is randomly crashing when i am playing ED. Its occuring quite often today I am pretty sure its a crash

Any help or pointers would be appreciated as its ruining my gameplay at the moment. This are the details from my event viewer.

Log Name:      Application
Source:        Application Error
Date:          04/11/2018 18:44:25
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WINDOWS-FEU1IIC
Description:
Faulting application name: VoiceAttack.exe, version: 1.7.2.0, time stamp: 0x5b45056f
Faulting module name: ntdll.dll, version: 10.0.17134.254, time stamp: 0xbf2f8c99
Exception code: 0xc0000374
Fault offset: 0x000d8869
Faulting process id: 0x1fe4
Faulting application start time: 0x01d4746ccfa5a3fc
Faulting application path: C:\Program Files (x86)\VoiceAttack\VoiceAttack.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: bd6740c3-a4d5-464f-a1d3-84282fb5641d
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-11-04T18:44:25.764157600Z" />
    <EventRecordID>22106</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WINDOWS-FEU1IIC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>VoiceAttack.exe</Data>
    <Data>1.7.2.0</Data>
    <Data>5b45056f</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.17134.254</Data>
    <Data>bf2f8c99</Data>
    <Data>c0000374</Data>
    <Data>000d8869</Data>
    <Data>1fe4</Data>
    <Data>01d4746ccfa5a3fc</Data>
    <Data>C:\Program Files (x86)\VoiceAttack\VoiceAttack.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>bd6740c3-a4d5-464f-a1d3-84282fb5641d</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

Many thanks

Humpster
« Last Edit: November 04, 2018, 01:39:25 pm by Humpster »

Pfeil

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Re: VA Random shutdown or Crash
« Reply #1 on: November 04, 2018, 01:38:34 pm »
If VoiceAttack suddenly starts crashing, something has changed on your system that VoiceAttack is relying on to work properly.  VA connects to a lot of different system components that, when not set up right or have been corrupted in some way, will be very evident when VA accesses them.  Something to look for is the VoiceAttackFault.txt file that would exist in your VA installation folder (usually C:\Program Files (x86)\Steam\SteamApps\common\VoiceAttack on a Steam installation and C:\Program Files (x86)\VoiceAttack in a standalone installation).  If you have that file, could you post it here or send to support@voiceattack.com?  That way it can be looked at to see if anything has been caught by VA that would be making it crash.

Then, I would suggest making sure all your audio drivers are up to date (and joystick drivers if you are using your joystick as a controller).  I'd take a look at this thread, as it's helped a lot of mysterious system issues that deal with speech engine components (ignore the title): http://voiceattack.com/SMF/index.php?topic=64.0
I'd run a system scan to see if anything can be detected, too (doesn't hurt to do this from time to time):  https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
And a chkdsk is usually not a bad idea:  https://www.tekrevue.com/tip/fix-hard-drives-chkdsk-windows-10/

I suggest posting the contents of VoiceAttackFault.txt here, if applicable.

Humpster

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Re: VA Random shutdown or Crash
« Reply #2 on: November 04, 2018, 01:49:43 pm »
Thanks for the reply. Sadly can not find that file, i did manage to find my event viewer log if that's any help, is there any way to make vA produce this file?

Gary

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Re: VA Random shutdown or Crash
« Reply #3 on: November 04, 2018, 02:14:45 pm »
Ntdll.dll issues come up from time to time.  There's a dependency in your system that is out of sorts (either directly with ntdll.dll or a component that relies on ntdll.dll).  Some have said disabling joystick support helps.  To turn off joystick support, go to Options > General > Joystick Options > uncheck, 'Enable joystick 1' and 'Enable joystick 2' if they are checked (this turns off joystick functionality). 

You will also want to try doing a system file scan (doesn't hurt to do this from time to time):  https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system.

The next step would be to run a chkdsk from a command prompt on your Windows drive (most likely C:).

Some have simply resorted to reinstalling.  I wouldn't go that far right away, but if there is no other way to repair the components on your machine, it may be all that can be done (VoiceAttack will be just the first app to exhibit the problem).
https://voiceattack.com/smf/index.php?topic=764.msg3827#msg3827

Hope you can get it sorted out!

Humpster

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Re: VA Random shutdown or Crash
« Reply #4 on: November 06, 2018, 02:17:22 pm »
Thanks for the replies, have turned off joystick support for my TM Warthog combo and also dun the SFC, some files were repaired, will give it a test and feedback.

Great support btw.

TA

H

Humpster

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Re: VA Random shutdown or Crash
« Reply #5 on: November 08, 2018, 03:17:33 pm »
Hey guys thanks for the tip i did an SFC and that seems to have sorted the problem along with disabling joystick..
Thanks once again